Official Gotoassist Remote Support Customer Guide For Mac

Can use GoToAssist Remote Support patented web-based screen-sharing technology to instantly and securely view PC and Mac desktops and provide remote assistance to healthcare workers from any location connected to the web. Unlike other remote-support solutions, GoToAssist Remote Support does not distribute actual data across networks.

• Gotoassist Customer Download
• Official Gotoassist Remote Support Customer Guide For Mac Pro

This article will help you find out what is FastSupport.com scam, how you may have come across it and why you should avoid it as a general rule of thumb. You can check out the removal instructions provided at the end of this article if you think your PC or Mac is compromised and you need help with detecting and removing malicious software from your computer system. FastSupport.com is the website of a completely legitimate software. The application is part of the GoToAssist service platform, but unfortunately it is connected with a variety of technical support scams. If you see the FastSupport.com web address, that may be because you have a Trojan horse or another malware causing it to appear in your default browser application. In most cases a tech support scam is tied to the malware and cybercriminals are waiting for you to give them remote access to your computer to perform malicious deeds. You will either get a lockscreen or see pop-ups with telephone number given to supposed support technician under the pretext that they will fix any issues found on your computer.

Threat Summary Name FastSupport.com Type Tech Support Scam, Trojan Horse Short Description Your computer has probably been compromised due to malware, which is showing that you have an alleged problem or even multiple issues or other malware in your PC system, trying to trick you into calling a phone number or giving remote access of your computer to cybercriminals under the pretense they are a team of technicians. Symptoms Messages, pop-up boxes, redirects, a lockscreen or a fake BSOD (Blue Screen of Death) screen might appear on your computer screen or browser. Malicious actors will try to fool you into calling a phone number or prompting you to visit a platform for providing them access to a remote support connection, while any access to your browsers might get blocked. Distribution Method Freeware Installers, Suspicious Sites, Redirects Detection Tool See If Your System Has Been Affected by FastSupport.com User Experience to Discuss FastSupport.com.

Gotoassist Customer Download

FastSupport.com Scam – Update November 2018 FastSupport.com Scam seems to be active in November 2018 as well. Mac users report that their, so apparently they also seem to be affected by such tech support scams. The website and GoToAssist tool are being used in relation and with redirects leading to different landing pages and different phone numbers.

One phone number that is recently being used by scam authors is the following:. +8 Recently, there has been an activity spike and more users, overall, have been falling victim to a lockscreen or redirects showing the FastSupport.com website page. The scam has been seen to try and trick users that the provided phone number is for something legitimate like HP Printer support and the UK support number of Avast. Be wary of such scams and read on below to see how such scams try to trick victims out of their money or personal information. FastSupport.com Scam – Update October 2018 FastSupport.com is a website hosting an application which is authentic. Unfortunately, October 2018 marks the time of it being used even more often as a tool involved in scams, pushed by more cybercriminals. Beware, as the tool might open the legitimate GoToAssist.exe app, but that does not mean that the person accessing your computer has good intentions.

You may have been lied to or fallen in one of the many scams revolving around the remote access software. Is a good idea.

A Trojan horse or other malware could have entered your computer and spread the scam, which then redirects to the FastSupport.com site, triggered by malicious actors claiming to be a Tech Support team. Such malware can come bundled inside a third-party installation or freeware packages. Such packages tend to have additive features selected for the installation process.

To avoid installing any such features can be done if you find an Advanced or a Custom settings menu. In addition, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question. Another technique for spreading the FastSupport.com domain is if a malicious author linked it himself to you or injected it into a service or an application you use often. FastSupport.com Scam – Technical Details FastSupport.com is a website of a the website of a completely legitimate software. The application is part of the GoToAssist service platform, but unfortunately it is connected with a variety of technical support scams.

If you see the FastSupport.com web address, that may be because you have a Trojan horse or another malware causing it to appear in your default browser application. The scam involves different telephone numbers and tries to make you believe that you should call one of the numbers to get support and fix your computer that supposedly has various problems. You might even get pop-ups or other messages stating you have a virus or other malware or that your Windows programs do not work as intended.

The scam is affiliated with many, different phone numbers, including the following:. +1-888-828-6971. +1-855-910-5732 The trick is to scare you that you think you need support and end up calling one of the phone numbers displayed on your screen or in the most recent case, go to FastSupport.com and register for a free trial and give access of your computer machine to the criminals who stay behind the scam waiting to use the FastSupport Remote Support service.

The cybercriminals who are on the other end of the telephone line can try to trick you into thinking that they are part of a legitimate and official tech support team, certified by Microsoft or another customer service that is widely popular. They will try to make you download and install the App’s executable file called G2A-RS Customer Attended App.exe and install it. You can see the executable file’s icon on the right of this paragraph. Let us assume you do not know what this is and double click the setup and continue with its installation.

You may have been lied to it is connected to the G2A.com‘s website as a support service app and somebody influenced you into believing that you need that software. Also that you need to download it from Fastsupport.com and nowhere else.

After installation of the GoToAssist service’s application (which has its setup as a direct download located on the FastSupport.com domain – its official download website), you will see the small window shown above this paragraph being dispayed on your Desktop screen. It is in fact a launcher being executed asking you for personal details. Down here, in the screenshot image, you can see the official website of FastSupport.com where you can donwload the legitimate GoToAssist application: The application itself is tightly connected to the GoToAssist service platform, which has another Web page that is also regarded as an official source for its download. You can see a snapshot of that website mentioned above, from the picture given down here: If the web pages of that service or any similar one are being displayed and you haven’t agreed with anyone to gain remote access to your computer system to fix an issue for you, then its generally a good idea to steer away from such services. In the event you see anything of the above application and services that are displayed or anything resembling them you should stop with whatever you are doing and thoroughly check what you are doing and if what you are doing is the right thing. You might have a Trojan horse pushing the pop-ups or in some cases the fake BSOD (Blue Screen of Death) or other type of lockscreen, or another malware entirely. It is just not the malware or problem you think you have that the cybercrooks are suggesting.

In case that you continue on and you click on the free trial option from the related button, the following web page will show up: The page you could witness might be a Microsoft Support help page. Below you can read more on what that could trigger. As a result of the abovementioned actions, you may start to see messages from that website or ones showing up the related phone number. If that happens, know that your computer is affected or you are about to fall victim to a scam.

You could get bombarded with pop-ups, redirects and new windows opening on your browser to try and convince you that your computer device has issues. Clicking somewhere on the page could trigger a similar effect. The con artists want to make you believe that you have to call the a phone number, provided on the website.

They also will lie to you that they are part of a Microsoft Windows customer service. The whole charade is made in a way to convince you into calling the provided number. On top of it all, at the bottom of the page, in small font, there is a clear statement that claims for the site that is not associated with Microsoft. Also, whatever your security system is, do not uninstall, remove or tamper it in any way, as that may further help the cybercriminals behind the scam.

From the website you can see that there is “support” for the following services:. Support for Microsoft Windows 7. Support for Microsoft Windows 8.

Support for Microsoft Windows 8.1. Support for Microsoft Windows 10 The con artists want to make you believe that the proper way for fixing your computer system is by calling the toll-free phone number, reflected on your screen. They also will lie to you that they are part of the Microsoft technicians team or a similar one. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole charade is made in a way to convince you into calling the provided telephone number.

Do NOT try calling the phone number under any circumstances. It is not toll free as promoted on the website, and even the shortest call may cost you a fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc. FastSupport.com Scam Removal To remove the FastSupport.com tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below.

If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future. Your computer system may be affected by FastSupport.com or other threats. SpyHunter is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of threats such as FastSupport.com. Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats.

Click on the corresponding links to check SpyHunter’s,. To remove FastSupport.com follow these steps. Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Click on the corresponding links to check SpyHunter’s, and How to Uninstall malicious programs from Windows: Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision.

If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:. Hold the Windows Logo Button and “ R” on your keyboard. A Pop-up window will appear (fig.1).

In the field type in “ appwiz.cpl” and press ENTER (fig.2). This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press “ Uninstall” (fig.3). Follow the instructions above and you will successfully uninstall most programs.

Start Internet Explorer:. Click on the gear icon labeled ‘Tools’ to open the drop menu and select ‘Manage Add-ons’. In the ‘Manage Add-ons’ window. Select the extension you want to remove and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click ‘Disable’. After the unwanted extension has been removed, restart Internet Explorer by closing it from the red ‘X’ button located at the top right corner and start it again.

There are warnings before the fastsupport scam hits. I had Chrome open, when I clicked a link it would open – with an unrelated window opened first. I was trying to figure out why this was happening, either before or after I downloaded free files from Cyberlink – a legitimate company/site. I believe they somehow cause this to happen first, to make you think you have a problem.

Official Gotoassist Remote Support Customer Guide For Mac Pro

Then all windows locked, a l red box, white text saying there’s a Chrome problem & to call “Microsoft.” I called just to learn what they’re doing – a woman with a heavy accent said she was from Microsoft, asked me to open the “Run” function and enter “iexplore fastsupport.com” then a number & I hung up. NEVER allow access to your system from someone contacting you – only if you request it for tech.

Q: Where can I download the installation package? You can download the latest version of GoToAssist for Windows or Mac, or by logging in to your account and downloading from the web app. Q: What is included in the installation package? When you download the agent desktop app, included will be the following:.

GoToAssist Agent desktop application. GoToAssist Opener application Q: Where can I find step-by-step installation instructions?

You can view a full set of instructions for installing the agent desktop app on. Q: What are the system requirements? System requirements for all agent applications can be found. You can use GoToAssist to help facilitate support sessions with your customers in a variety of ways.

Once logged in at, you can access the web app to view and connect to your devices, as well as download the desktop and unattended installer apps to host support sessions. Q: What is the web app?

The web app is an online support tool that you access from a web browser on your desktop computer when you log in to. The web app consists of 4 components displayed as tabs in the top navigation:,. Q: What is the desktop app? The desktop app is the agent software that you can download and install on your or desktop computer to host and support sessions with customers. Q: What is the unattended installer app? The unattended installer app is the customer software that you can download and install on a computer that grants you the ability to connect to that device anytime. It is called 'unattended' because the customer does not have to be present at their computer to enter a support key and join your support session.

Once you have unattended access, you can use the agent desktop app to an unattended support session and connect to that device. Return to Top. Unattended support sessions are those in which the agent can access their customer's computer while they are not presently in front of it, meaning the customer's computer is 'unattended.'

Agents can use their desktop computer or mobile device to connect to unattended machines. Q: What are the system requirements for setting up unattended access? System requirements for using the agent application (to connect to an unattended support session) can be found. System requirements for all customer applications (including unattended access) can be found.

Q: Why isn't access to unattended support available within my account? The admin can disable unattended access within their account's or settings. When disabled, the agent will not have the option to set up or access unattended computers. The agent will also not see devices listed on the Dashboard or Devices pages within the web app.